Terms of Service

These Terms of Service ("Terms") govern access to and use of the websites, dashboards, APIs, WhatsApp automation tools, AI business assistant features, integrations, support channels, and related services provided by CloudSecNetwork LLC, doing business as DrusyAI ("DrusyAI," "we," "us," or "our").

By creating an account, subscribing to a plan, accessing the Service, or using the Service on behalf of an organization, you agree to these Terms. If you use the Service for an organization, you represent that you have authority to bind that organization, and "you" refers to that organization and its authorized users.

DrusyAI provides an AI-powered business assistant designed to help businesses manage WhatsApp and other customer conversations, answer common questions, qualify leads, schedule bookings, route conversations to human agents, and automate related workflows.

We may improve, modify, suspend, discontinue, or limit features from time to time. We will use commercially reasonable efforts to provide notice of material changes that reduce core paid functionality, where practicable.

• You must provide accurate account, billing, and business information and keep it current.
• You are responsible for all activity under your account and for maintaining the confidentiality of credentials and access tokens.
• You must ensure authorized users comply with these Terms and promptly remove access for anyone who no longer needs it.
• You must notify us promptly of suspected unauthorized access, credential compromise, or misuse of the Service.

You retain ownership of information, messages, knowledge-base content, business data, prompts, files, and other materials you submit to the Service ("Customer Content"). You grant DrusyAI the rights necessary to host, copy, transmit, process, display, and use Customer Content to provide, secure, support, and improve the Service in accordance with these Terms and our Privacy Policy.

You are responsible for Customer Content and for obtaining all rights, consents, notices, and lawful bases required to collect, upload, connect, and process it through the Service, including WhatsApp conversations and customer records.

If you connect WhatsApp Business or another messaging channel, you are responsible for complying with applicable messaging laws, platform terms, template approval rules, consent requirements, opt-out obligations, and industry-specific restrictions. DrusyAI is not responsible for your failure to obtain permission to message individuals or for content you send through connected channels.

The Service may generate drafts, replies, summaries, classifications, recommendations, and other AI-assisted outputs. AI outputs can be inaccurate, incomplete, or inappropriate, and may not be unique. You are responsible for configuring automations, reviewing outputs where appropriate, and determining whether outputs are suitable for your business, customers, and legal obligations.

You must not rely on DrusyAI as a substitute for professional advice in legal, medical, financial, employment, emergency, or other high-impact contexts. You are responsible for human oversight of decisions that could materially affect an individual’s rights, opportunities, or access to services.

• Do not use the Service unlawfully, deceptively, abusively, or in a way that violates third-party rights.
• Do not send spam, unsolicited messages, phishing content, malware, or content that is harassing, hateful, exploitative, or otherwise harmful.
• Do not attempt to reverse engineer, disrupt, overload, probe, scrape, or bypass security or rate limits of the Service.
• Do not upload sensitive information unless your subscription, agreement, and configuration permit it and appropriate safeguards are in place.
• Do not use the Service to make automated decisions with legal or similarly significant effects without appropriate lawful basis, notices, safeguards, and human review.

Paid plans, usage-based charges, overages, renewal terms, trials, and cancellation rules are described at checkout, in an order form, or in the applicable plan documentation. Fees are non-refundable except as required by law or expressly stated in a separate written agreement.

You authorize us and our payment processors to charge applicable fees, taxes, and renewal amounts using your selected payment method. You are responsible for taxes, duties, and similar government assessments except taxes based on our income.

The Service may integrate with WhatsApp Business providers, CRMs, calendars, payment tools, analytics providers, helpdesks, AI model providers, and other third-party services. Your use of third-party services is governed by their separate terms and policies. We are not responsible for third-party services unless they act as our subprocessors under our agreement with you.

Each party may receive non-public information from the other. The receiving party will protect confidential information using reasonable care and use it only to perform obligations or exercise rights under these Terms. Our processing of personal data is described in our Privacy Policy and, where applicable, our Data Processing Agreement.

DrusyAI and its licensors retain all rights in the Service, software, designs, documentation, trademarks, and related technology. Except for the limited right to use the Service during your subscription, no rights are transferred to you. Feedback may be used by us without restriction or obligation to you.

We may suspend or terminate access if you breach these Terms, fail to pay fees, create security or legal risk, misuse the Service, or if continued access could harm DrusyAI, users, third parties, or connected platforms. You may stop using the Service or cancel according to your plan terms. Upon termination, your right to use the Service ends, but provisions that by their nature should survive will survive.

The Service is provided on an "as is" and "as available" basis to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation. We do not guarantee specific business outcomes, lead conversion rates, booking volumes, or customer response accuracy.

To the fullest extent permitted by law, DrusyAI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, data, or business opportunities. Our aggregate liability for claims relating to the Service will not exceed the amounts paid by you to DrusyAI for the Service during the twelve months before the event giving rise to the claim, or $100, whichever is greater or as otherwise required by law.

You will defend, indemnify, and hold harmless DrusyAI from claims, damages, liabilities, costs, and expenses arising from Customer Content, your use of the Service, your connected channels or integrations, your violation of these Terms, or your violation of law or third-party rights.

These Terms are governed by the laws of Delaware, United States, excluding conflict-of-law rules. State or federal courts located in Delaware will have exclusive jurisdiction unless an order form or applicable law requires otherwise. Before filing a claim, the parties will attempt in good faith to resolve disputes informally.

We may update these Terms from time to time. If changes are material, we will provide reasonable notice where practicable. Continued use of the Service after changes become effective means you accept the updated Terms.

• Legal entity: CloudSecNetwork LLC
• Postal address: 2055 Limestone Road, Suite 200-C, Wilmington, DE 19808, United States
• Email: hello@cloudsecnetwork.com